Refund policy

Domestic Shipping

See item descriptions for estimated arrival times.

Processing time is 5-15 business days. Shipped via USPS or UPS.

For U.S. orders please allow 2-8 business days for delivery. Holidays may prolong delivery.

Hawaii, Alaska, FPO/AP please allow 12-14 business days.

PLEASE BE SURE ADDRESS IS CORRECT, WE ARE NOT RESPONSIBLE FOR ITEMS SHIPPED TO AN INCORRECT ADDRESS.

IF PACKAGE IS RETURNED. WE WILL CHARGE A ADDITIONAL SHIPPING FEE.

WE ARE NOT RESPONSIBLE FOR MISSING PACKAGES SCANNED AS DELIVERED.

WE ARE NOT RESPONSIBLE IF USPS DOES NOT DELIVER DUE TO PETS OR CONSTRUCTION.

DUTIES AND TAXES
* When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
* Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
* KHADIJA does not have any responsibility on these additional charges that may apply.
* The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of UNITED STATES), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
* If a product is seized and destroyed by the customs, or returned to United States, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to KHADIJA.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds/ Exchanges

We do not accept refunds

We do not accept exchanges